Dear clients,

„ M. TYLER " Ltd., accepts, processes and sends orders according to the following criteria:

Orders are accepted and processed every business day from 9:00 a.m. to 4:00 p.m;

Orders placed before 10:00 a.m. on the current business day are shipped the same business day as the order is received;

Orders placed on weekends or public holidays, which are considered non-working days, are processed on the first working day.

• Price and delivery time

All prices and delivery times after sending an order from  „ M. TYLER  " EOOD are configured according to the current tariffs and terms of ECONT or  SPIIDI or our personal transport (ONLY FOR SOFIA) 

• Free Shipping
Free delivery is provided for orders with a total amount of products over 50.00BGN.

•Before completing the order, a calculator will be displayed, through which you will be able to see the exact amount of your order.

• Poor quality or short shelf life products
In the case of a received product of poor quality, an exchange can be made, the product can be returned at the expense of the sender or the amount for it refunded via bank transfer up to 10 days after the request is returned.

• Липсващ продукт в поръчка
In case of undelivered product, an additional delivery can be made at the sender's expense or the amount for it will be refunded via bank transfer within 10 days after the sender has established and confirmed the absence.

• Undelivered order
• In case of delay in sending or delivering an order, please contact us as soon as possible by E-mail: [email protected]

• * Important! Reports of missing products and products of poor quality are accepted within 24 hours
after the delivery of the E-mail: [email protected]

 
1. According to the General Terms and Conditions of the e-commerce platform mtylerbg.com and in accordance with the Consumer Protection Act (CPA), you have the right to cancel the purchased products within 14 days from the date you received the goods.

2. If you wish to return goods, please contact us via the contact form or by email [email protected]

3. Send us your email address, order number and the reason you wish to return one or more products.

4. Immediately after receiving your inquiry, we will confirm on your email and/or phone and send a courier to collect the products from you.

5. Once we receive the products, we will check that they correspond to the original condition and the type in which they were sold to you, and we will notify you if we find any remarks that reduce their value.

6. If you want a refund, we will send a courier to pay you the value of the returned products. The refund period to you is no later than 14 days from the date we receive the products.

7. In the event that the complaint is due to detected shortages, undescribed product defects, non-compliance with the declared dimensions or non-compliance with the declared trademark, the courier costs are at our expense.

8. In all other cases, we deduct from the amount due to you, the cost of 1 courier service (to collect the products from you) equal to the price of delivery to your place of residence.

Return/Exchange Form Return/Exchange Form for an item purchased from ​​​​​​​mtylerbg.com

Order number : ..............................................

Name and surname : ...................................................

Contact phone number : ..............................................

I wish to: ...(replace/return)..............................

Name: Quantity: Reason:

1.

2.

3.

In the event that the items received do not meet your expectations, the customer has the right to return or exchange the purchased goods within 14 working days, provided that the goods are unused, returned with all tags and original packaging.

The goods must be secured during transport and sent to the same address as the bill of lading. When returning the product, it is sent cash on delivery to us - the price of the item and the option of a test and review before payment, the package must also contain a copy of the return and exchange form with correctly filled data.

Goods received more than 14 working days ago are not accepted for return.

A used item will not be exchanged or returned, as well as damaged due to incorrect exportation by the customer.

Goods whose returns and complaints cannot be accepted due to non-fulfillment of the above conditions will be sent back to the customer at his expense.


* Claims for damage arising from incorrect exportation by the customer and not from defective goods received will not be considered.